Privacy

This Policy applies to all AsisteClick web pages provided with a URL. It constitutes a statement of the general policy and practices of AsisteClick regarding privacy, which determines how we collect, store, and use personal data relating to individuals and content.

Our privacy policy is easily accessible, as it appears on our home page.

This Policy, together with any supplementary explanations where applicable, is designed to provide adequate privacy protection for any visitor or user of AsisteClick web pages.

Privacy Commitment

In the context of this Policy, the term “personal data” refers to information, such as your name, email address, or home address, that serves to identify you. AsisteClick will not process your personal data without your consent.

When processing your personal data, we are committed to strictly complying with current privacy protection regulations. In accordance with this commitment, we ensure that our personnel comply with strict security and confidentiality standards.

The following sections explain how and when we collect your personal data.

Intended Use of Personal Data

Most of our services do not require the registration of personal data, and you may visit our website without identifying yourself. However, certain specific services may require data registration. When you register with us, you will need to fill in certain fields as applicable (some of which are mandatory, others optional).

AsisteClick processes personal data for specific and limited purposes, and we inform you of such purposes when you request information from us. For example, we may request and use your personal data to provide you with products or services, to bill you for the products and services you have requested, to market products and services that we believe may be of interest to you, or to communicate with you for other reasons. The data you submit to our Customer Service Department is used exclusively to resolve your issue, and its confidentiality is maintained in all other respects.

AsisteClick limits the storage of your data to the time reasonably necessary for the aforementioned purposes and in accordance with any applicable legal and ethical requirements regarding the reporting or storage of documentation.

Confidentiality of Personal Data

AsisteClick undertakes not to sell, share, or otherwise transfer your personal data for the benefit of third parties outside of AsisteClick.

Right of Access

In accordance with Law No. 25,326 of October 4, 2000, on the protection of personal data, you may exercise your rights of access, cancellation, rectification, and objection by writing to AsisteClick.

Security and Confidentiality

To ensure the security and confidentiality of personal data as well as account data (account settings, conversation transcripts, etc.) that we collect online, AsisteClick employs data networks protected by the most advanced firewall security devices and standard-use passwords, among other protective measures. Data is safeguarded through backup copies stored on the same server and on external servers in secure locations.

Access to personal data is restricted to personnel who need access to such data and who have received adequate training to properly manage this data and comply with strict confidentiality standards. Any member of our team who violates our Privacy Policy shall face the corresponding disciplinary measures.

Compliance by our team members with procedures and policies is monitored and verified periodically. We cannot offer absolute guarantees against any loss, misuse, or alteration of personal data, but we strive to prevent such unfortunate occurrences.

We follow generally accepted industry standards to protect customer-generated data. However, no method of data transmission over the Internet, nor any means of data storage, is 100% secure. Therefore, we cannot guarantee absolute security.

Add-ons

We allow the integration of our chat service with other applications provided by third parties. Please note that AsisteClick is not responsible for any information that may be collected by these third parties during the integration process. All integrations are subject to the client's will and discretion, and AsisteClick only provides the necessary means to carry out the integration.

Anonymous Data

Most of the information that AsisteClick obtains from its web pages is anonymous in nature, referring, for example, to the pages you visit or the searches you perform. When you visit our website, we do not capture any of your personal data except with your authorization.

AsisteClick processes anonymous data electronically to improve the content of its website and to compile aggregate statistics about visitors to our web pages for internal market research purposes.

Spamming (Unsolicited Advertising)

AsisteClick does not endorse the practice of "spamming." This term refers to the mass and repeated sending of unsolicited email messages, typically of a commercial nature, to individuals with whom the sender has had no prior contact, or who have expressed their wish not to receive such messages.

However, in the event that AsisteClick determines that certain product, service, or other information may be of interest to you, it reserves the right to provide you with such information by email, always offering you the opportunity to opt out of such communications.

Links to Other Websites

This Privacy Policy refers exclusively to AsisteClick web pages and does not apply to third-party websites. AsisteClick may provide links to other websites that we believe may be of interest to our visitors. We strive to ensure that such websites meet the highest standards.

However, given the nature of the World Wide Web, AsisteClick cannot offer guarantees regarding the quality of all links to other websites it may propose, nor does it assume responsibility for the content of websites other than those of AsisteClick.

Changes to This Privacy Policy

We recommend that you review this Privacy Policy frequently, as we may update it from time to time. Your continued use of our website, as well as any of the services provided by AsisteClick, following changes to this Privacy Policy constitutes your consent to the updated Privacy Policy.

Contact AsisteClick

For any inquiries, to express any complaints regarding our compliance with this Privacy Policy, or to communicate any recommendations or comments to improve the quality of our Privacy Policy, please contact us by calling +54 11 4372-5013 or by email at [email protected].